Frequently Asked Questions
BackPain.online is an innovative solution to help manage back pain. Inevitably, potential users will have some questions, as will new users.
We have more information across the website, some FAQs below, and you can contact us directly as well.
We have endeavoured to answer all the questions you may have about the technology and our service, but inevitability there may well be something we have missed.
How do I access and use BackPain.online?
I can't reset my password
How does the 7 day free trial and money back guarantee work?
How can I access the content on my smart phone or tablet?
Why can’t I access the content all at once?
How can I search my Library of content?
I have no sound on the videos?
How do I cancel my subscription?
It’s a drag to have to scroll through all my content each time to get where I’ve got to?
What if my pain has worsened recently?
What if I have been experiencing some of those Spinal Red Flag symptoms?
What if I can’t do the rehab exercises?
What if the exercises hurt?
Should I avoid manual treatment during my online therapy?
My therapist or GP has told me I have a particular diagnosis. Don’t you need to know that?
What type of content can I expect to receive in addition to specific help with my back pain?
Is BackPain.online suitable during pregnancy?
The BackPain.online Blog
Our blog offers help on various topics and tackles topical debates.
Here is a selection of our most popular posts.