FAQs

BackPain.online is currently available via our website. It is also possible to access via the App of our software provider 'KAJABI' (our software provider).

You'll be able to view your therapy directly on your device, be that phone, tablet, laptop or desktop.

If you think BackPain.online would be of benefit in your workplace, talk to your HR or wellbeing departments, and ask them to consider contacting us for a demonstration.

Back pain is very common during pregnancy and while there are some unique challenges at this time, the education, advice and rehabilitation we have to offer are equally valuable during pregnancy.

Should you start a programme, please make extra sure you feel comfortable doing the rehabilitation - for you and for bump!

Of course, all of what we can offer is subject to any advice you may have given by your GP, midwife or Consultant.

Not everyone's back pain is the same.

We use each person's eConsultation answers to build a therapy programme best suited to their back pain.

Without the eConsultation, you would have to guess your way through what you can find online, not knowing if the advice is correct, or if you are being given the correct exercises to do. Sadly, it's all too easy for back pain patients to worsen their condition by doing the wrong thing, and that's why we developed our process.

We trust our eConsultation to help us deliver the correct content to each patient.

Yes, we do sometimes find that we have developed a different diagnosis from that of a GP.

But as skilled as GPs are, we are experts in back pain, and have been treating it for years, helping thousands of patients.

Back pain is complex, but at the base of most cases, there is an original injury.

Our eConsultation has been extensively tested with real-world patients who we were able to examine in real life to see if we agreed with our eConsultation. You'll be pleased to hear that the results were very good!

Remember, we're not replacing ourselves, but are here to offer the missing link between being left alone on the internet, and having to wait (and perhaps pay) for treatment.

You can access content either via our website or with the Kajabi App.

It might help to bookmark our website if you visit your Library regularly.

BackPain.online is powered by Kajabi and you can download their App for free from the iOS App Store or the Google App Store.

In the App, simply enter the email address you used to register for the product, and you will have direct access to your account.

We don't currently have our own App.

BackPain.online is powered by Kajabi and you can download their App for free from the iOS App Store or the Google App Store.

In the App, simply enter your email address and you will have direct access to your programme.

Once you login to your account you can either scroll through your Library, or use the ‘Search’ tab in the navigation menu at the top of the page. 

If you're using a mySMARTtherapy+ programme, we will add more content each week. 

There's just too much information to give all in one release.

If you've upgraded from ESSENTIALS and feel that your program is a backwards step, contact us, and we can skip you forward a little.

Once you’ve logged in to your Library, rather than scrolling down all your videos, simply click “Resume” and you’ll be taken directly to the last clip you watched.

Make sure you check the volume on your device and check that the volume is up on the video. 

You can update your password from within your account by pressing the image top right, and then selecting "settings". Scroll down to the password settings.

If you've forgotten your password, you can press "forgot password" on the login screen.

Please note that some email providers block the emails we send when a member clicks the "forgot password" link on our login screen. Please email us at [email protected] if this has happened to you, and you haven't;t received a password reset email. We can set a new password for you, and email it back. You can then log in with that password and change it to one of your choosing.

Unfortunately, relapses can occur for a number of reasons. Your First Aid content was created for this very situation.

Re-watch and re-read that content, ease back on your activity levels and within a few days things will hopefully re-settle and you can go again.

Red Flags are possible indicators of serious spinal pathology.

Symptoms can include obvious changes to bladder or bowel function, distinct numbness around your saddle area, significant weakness in one or both feet or legs. 

If you do have at least two or three of these, you need to be seeing your GP immediately or even take yourself straight to A&E. In some cases, it can be a medical emergency.

Remember, it’s about the quality, not the quantity.

As Toby says, perfect the skill!

We have tried to show a number of variations to the exercises but only do what your body is capable of.

Don’t worry if you experience mild pain. It’s often to be expected.

Re-watch and re-read the relevant content and make sure your technique is good.

First rule is to reduce the intensity of the movement.

Secondly, do it for a short period.

Use your First Aid toolbox if necessary.

Not at all.

We are not here to replace manual therapy.

However, the latest NICE guidelines on back pain suggest manual treatment is not to be used in isolation. You need Education, Advice and Rehabilitation combined.